Please email us on enquiries@tanjero.co.uk or telephone 0114 256 2977: if we are unable to answer your call, please leave your name and telephone number and we will call you back. We aim to send your order as soon as cheques have cleared. However, in rare cases where one of our soaps are out of stock, the maximum delay from receipt of order to postage should be 21 days (based on the time freshly-made soaps take to mature).